RT: Request Tracker
https://bestpractical.com/request-tracker
Request Tracker (RT) is an enterprise-grade ticketing system which enables a
group of people to intelligently and efficiently manage tasks, issues, and
requests submitted by a community of users. It features a web, email and
command-line interfaces.
Written in object-oriented Perl, RT is a high-level, portable, platform
independent system that eases collaboration within organizations and makes it
easy for them to take care of their customers.
RT manages key tasks such as the identification, prioritization, assignment,
resolution and notification required by enterprise-critical applications
including project management, help desk, NOC ticketing, CRM and software
development.
- Sources inherited from project devel:languages:perl
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osc -A https://api.opensuse.org checkout home:Tomcat42/request-tracker && cd $_ - Create Badge
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Source Files
| Filename | Size | Changed |
|---|---|---|
| README.SUSE | 0000000458 458 Bytes | |
| apache2-fastcgi.conf | 0000001721 1.68 KB | |
| apache2-modperl2.conf | 0000001251 1.22 KB | |
| enable-build-as-non-root.patch | 0000004850 4.74 KB | |
| logrotate.request-tracker | 0000000137 137 Bytes | |
| rcrequest-tracker | 0000002520 2.46 KB | |
| request-tracker-prepare.sh | 0000001653 1.61 KB | |
| request-tracker-rpmlintrc | 0000001318 1.29 KB | |
| request-tracker-use_local_lib.patch | 0000009283 9.07 KB | |
| request-tracker.changes | 0000096199 93.9 KB | |
| request-tracker.service | 0000000672 672 Bytes | |
| request-tracker.spec | 0000027980 27.3 KB | |
| rt-4.4.4.tar.gz | 0009977845 9.52 MB | |
| rt-clean-mason-cache | 0000000469 469 Bytes | |
| rt-clean-mason-cache.man | 0000004863 4.75 KB | |
| rt-ldapimport.man | 0000004786 4.67 KB | |
| rt-mysql2pg | 0000018533 18.1 KB | |
| rt-mysql2pg-contrib.man | 0000005475 5.35 KB | |
| suse.de-request-tracker.cron.daily | 0000002195 2.14 KB | |
| suse.de-request-tracker.cron.hourly | 0000002241 2.19 KB | |
| suse.de-request-tracker.cron.weekly | 0000002209 2.16 KB | |
| sysconfig.request-tracker | 0000002036 1.99 KB |
Revision 61 (latest revision is 74)
Lars Vogdt (lrupp)
committed
(revision 61)
- update to 4.4.4:
Security Updates
+ One of RT's dependencies, the Perl module Email::Address, has a denial
of service vulnerability which could induce a denial of service of RT
itself.
We recommend updating to Email::Address version 1.912 or later. The
Email::Address vulnerabilities are assigned CVE-2015-7686 and CVE-2015-12558.
CVE-2015-7686 was addressed in RT with a previous update.
Email::Address version 1.912 addresses both of these CVEs with updates
directly in the source module.
+ One of RT's dependencies, the Perl module Email::Address::List, relies
on and operates similarly to Email::Address and therefore also has
potential denial of service vulnerabilities.
These vulnerabilities are assigned CVE-2018-18898. We recommend
administrators install Email::Address::List version 0.06 or later.
+ An optional RT dependency, HTML::Gumbo, incorrectly escaped HTML in
some cases. Since RT relies on this module to escape HTML content,
it's possible this issue could allow malicious HTML to be displayed
in RT.
For RT's using this optional module, we recommend administrators
install HTML::Gumbo version 0.18 or later.
* The version of jQuery used in RT 4.2 and 4.4 has a Cross-site Scripting
(XSS) vulnerability when using cross-domain Ajax requests.
This vulnerability is assigned CVE-2015-9251.
RT does not use this jQuery feature so it is not directly vulnerable.
jQuery version 1.12 no longer receives official updates, however a
fix was posted with recommendations for applications to patch locally,
so RT will follow this recommendation and ship with a patched version.
EU General Data Protection Regulation (GDPR)
Several new features were added to support GDPR compliance and are summarized here.
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