## [v3.0.3], 2022-06-16
### Changes
 - Move package metadata and configuration from setup.cfg to pyproject.toml.
## [v3.0.2], 2022-06-12
### Fixes
 - Fix edit_user() response handling in case a user_id name (str) was passed instead of a number.
## [v3.0.1], 2022-05-26
### Fixes
 - Make sure to include _hyperlinks in history items
 - On edit ticket, raise exception if user/queue does not exist
### Added
 - Add helper method for deleting tickets
 - Add tests
## [v3.0.0], 2022-05-17
 - The following is a major release of the `rt` library.
 - There is support for the REST API version 1 as well as version 2.
 - Please note that this release contains breaking changes and requires adaptations to existing code, even if you are
 - sticking to version 1 of the API.
 - These changes were necessary in order to properly support both API versions.
### Added
 - RT REST2 support was added and is mostly on par with the REST1 support (differences are a result of the REST2 API implementation differences in RT).
 - REST2 is a modern API based on JSON exchanges and thus the complex parsing of responses and request construction are no longer needed.
### Changes
 - Existing exception classes were renamed to adhere to the naming convention (https://peps.python.org/pep-0008/#exception-names).
   - In case you do catch specific `rt` exceptions, a simple search/replace will do, see the changelog page in the documentation for details.
 - Importing the `rt` class changed in order to better accommodate the new `rest2` implementation.
   - Where one use to be able to import `rt` using:
     `from rt import Rt`
     you now have to use the following syntax:
     `from rt.rest1 import Rt`
 - Importing the `rt` module does no longer import all exceptions but only the core `RtError` exception.
 - If you require other exceptions, please import them from `rt.exceptions`.
 - Use pytest instead of nose.
## [v2.2.2], 2022-04-08
 - Fix bug in the get_ticket would omit certain fields in case they were empty instead of returning an empty list as was the previous behavior (#70).
 - Add tests for verifying correct return result for AdminCc, Cc and Requestor fields.
## [v2.2.1], 2021-11-26
 - Fix bug in get_attachment_content which was a workaround for a bug in RT <=4.2 (trailing new-lines) but which was fixed in RT >=4.2. This made tests fail and return falsely stripped attachment content.
## [v2.2.0], 2021-11-15
 - Search has a parameter fields that can be used to return only particular fields for tickets. In some cases I noticed it will improve the speed of the query completion if you only need specific fields (#65 by @kimmoal).
## [v2.1.1], 2021-03-23
 - Fix support for custom field values containing newlines in API responses (#10, #11)
   (the previous change in v1.0.11 fixed API requests) (#64)
## [v2.1.0], 2021-02-25
 - Add the possibility to provide cookies as dict to authenticate (#60)
 - Add 'Referer' header for CSRF check when cookies are used for authentication (#60)
 - Add IS and IS NOT operators to search (#57)
## [v2.0.1], 2020-08-07
 - Fix UnicodeDecodeError in logging code for non-text attachments (#50, #51)
 - Documentation: Add a search example (#49)
 - edit_ticket: Handle possible empty responses: When a ticket is not modified, at least with RT 4.x, an empty
   response could be returned. Gracefully handle that as success. (#47, #48)
## [v2.0.0], 2020-02-11
 - Drop Python2 support
 - Adjust Travis tests for Python3-only, and add v3.8
 - Add inline typing
 - Remove "debug_mode" parameter
 - Add "logging" support (basically replacing "debug_mode" and the various "print"s)
 - Fix "no-else-after-return" and "no-else-after-raise"
 - Fix "startswitch" typos / bugs
 - Removed deprecated "basic_auth" and "digest_auth" parameters. The same functionality is given by specifying the
   "http_auth" with an instance of either object. This allows for more flexibility with various other alternative
   authentication methods.
## [v1.0.13], 2020-02-06
 - Add deprecation warning for in the next major release unsupported parameters (basic_auth, digest_auth).
   They are now replaced with http_auth.
 - Fix problematic default method parameters ("{}" and "[]").
## [v1.0.12], 2019-10-25
 - Travis CI Docker tests
 - RT 4.4 fixes
 - Support multiline CF values in create_ticket and edit_ticket.
 - Fix support for custom field names containing colons
 - In search(), replace splitlines() with lines array split on 
.
 - Add debug_mode flag for response logging
 - Add platform independent url joining / Allow testing on Windows
 - Add numerical_id to get_ticket result
## [v1.0.11], 2018-07-16
 - Added parameter to set the content type in reply() and comment() (#12).
 - Added parameter Format to search() (#17).
 - Tests: Update to new demo instance, fixing tests.
 - Tests: Disable tests in Travis, the existing test instance closed the REST interface (#28).
 - Fix support for custom field names containing colons (#37).
 - Fix support for custom field values containing newlines (#11).
## [v1.0.10], 2017-02-22
 - PEP8 fixes
 - update .travis.yml to update python interpreter list and some other small changes
 - prefer format over % (PEP 3101)
 - Add patch from https://gitlab.labs.nic.cz/labs/python-rt/issues/9
   "Support CF search where special chars or spaces in CF names"
 - Implement a fix for the issue suggested in
   https://gitlab.labs.nic.cz/labs/python-rt/issues/10 (can't create ticket
   with multi-line message)
 - Implement fix for https://gitlab.labs.nic.cz/labs/python-rt/issues/7
   "returned types inconsistent in get_ticket"
   Add splitting for Cc and AdminCc
## [v1.0.9], 2016-06-22
 - added ability to steal, untake, and explicitly take tickets
 - fixed create_ticket return value when provided an invalid custom field
## [v1.0.8], 2014-05-29
 - added ability to search all queues
 - added RtError super class
 - fixed compatibility issues with Python 2.6
## [v1.0.7], 2013-10-01
 - unit tests
 - own exceptions
 - added create_user, create_queue, edit_user, edit_queue methods
 - added edit_link (replaces buggy edit_ticket_links)
 - added get_attachments, get_short_history methods
 - support merge_ticket in RT4
 - custom query to search method
 - strict binary handling with attachments
## [v1.0.6], 2013-09-05
 - added support for HTTP basic and digest authentication
 - specification of errors to different exceptions
## [v1.0.5], 2013-04-26
 - fixed decoding of utf-8 only when needed
 - updated search function to support various
   lookup operators and sorting
## [v1.0.4], 2013-03-21
 - default queue added to init parameters
## [v1.0.3], 2013-03-06
 - python-requests 1.x compatible
## [v1.0.2], 2013-02-18
 - HTTP proxy support
 - Support for multilinks in get_links
## [v1.0.1], 2013-01-10
 - Updated docstrings
 - Added Sphinx documentation
## [v1.0.0], 2012-08-03
 - Initial release

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